RAHULS products come with a product warranty of up to 24 months against manufacturing defects depending upon the construction (weaving) of the rug as below
Weave Months Warranty
Hand Knotted, Tibetan, Patchwork 24 Months
Hand Tufted, Handloom, Flat weave, Shags, Hand-woven 6 Months
In case of a defect found kindly notify us via e-mail us at info@rahuls.in.com or call +91-7007963316 along with 3 images of the damaged rug/carpet. If the defect is found to be of the nature covered under warranty policy, we will provide you the best possible resolution. Warranties are non-transferable. Proof of original purchase is also required. If Jaipur replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.
Defects outside product warranty entitlement
Shedding, which can be reduced by vacuuming the rug at low power mode at least once a week
Occasional sprouting pulls or loss of single tufts of fiber
Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat, or certain atmospheric gases
Rolling marks can disappear with routine vacuuming
Matting and crushing in rugs, which can be minimized by proper maintenance of the rug
Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours
Warranty Information for addtotruck.in
Last Updated: [Date]
1. Warranty Coverage
1.1 Scope of Warranty:
- The warranty covers defects in materials and workmanship under normal use.
- Warranty periods may vary depending on the product. Refer to the specific product page for detailed warranty information.
1.2 Exclusions:
- The warranty does not cover damage resulting from accidents, misuse, abuse, or unauthorized modifications.
- Consumable and expendable items are not covered under warranty.
2. Warranty Claims
2.1 Initiating a Warranty Claim:
- To initiate a warranty claim, please contact our customer support at [support@addtotruck.in].
- Provide proof of purchase and a detailed description of the issue.
2.2 Evaluation Process:
- Our technical team will assess the warranty claim.
- If the product is found to be defective under warranty, we will repair or replace it at our discretion.
3. Return and Replacement
3.1 Return Policy:
- If the product is deemed defective and falls within the warranty coverage, we will provide instructions for the return.
- Customers are responsible for the cost of returning the product.
3.2 Replacement:
- If a replacement is necessary, we will ship the replacement product at no additional cost.
4. Warranty Terms
4.1 Transferability:
- The warranty is non-transferable and applies only to the original purchaser.
4.2 Limitations:
- This warranty is limited to the repair or replacement of the product. We are not liable for any other damages or losses.
5. Contact Us
5.1 For any questions or concerns regarding warranties, please contact us at:
[AddToTruck Customer Support] Email: [support@addtotruck.in]
6. Changes to Warranty Terms
6.1 We reserve the right to update these warranty terms.